Additional Help
Registration Tutorial Video
A video guide to the registration process required to gain access to the Smart FIR.
DownloadInstalling Smart View Tutorial Video
A video to guide you through the steps necessary to install the Smart View add-in.
DownloadInitialization Video
A video guide to initializing the Smart FIR.
DownloadBack Up and Restore Video
A video guide to backing up and restoring the Smart FIR. Back Up and Restore.zip
DownloadSubmit Video
A video guide to submitting the Smart FIR.
DownloadRegistration Information for Existing EFIS Users
Existing EFIS users do not have to register for a GO Secure account. Find out more.
DownloadGO Secure Password Reset
A guide to resetting your GO Secure Password.
DownloadFailed to Configure Planning Connection ERROR
What is the cause of this error and how to fix it.
DownloadSmart View Add-in Enable / Disable
How to enable or disable the Smart View add-in.
DownloadInformation for Caseware Users
If your municipality uses Caseware to populate the Smart FIR please read the attached for information on how the Smart FIR will function when connected / not connected to Caseware.
DownloadInformation for Municipalities with Multiple Users
Best practices for municipalities that have multiple users involved in the completion of the FIR.
DownloadMacros Disabled
The Smart FIR will not function if macros are not enabled. This support memo describes how to enable macros in Excel.
Download