Frequently Asked Questions
Q2. Do I need to do anything special in order to complete the FIR?
Yes. Although the FIR template is an Excel workbook, certain functionality: initializing the FIR for your municipality, backing up, restoring and submitting the FIR requires the template to connect with Hyperion Planning on the Ministry’s server. In order to do this, you must have installed Smart View (an Excel add-in) and you must have a valid […]
Q3. I am getting a "Failed to configure Planning Connection." error. What does this mean and what should I do?
You will get this error when your GO-Secure password has expired. Please refer to this support memo for instructions on resetting your password.
Q4. I am getting a "Microsoft Visual Basic Run-time error ’53’: File not found: HdAddin" error. What does this mean and what should I do?
You will get this message if Smart View is not installed or Smart View is not enabled. If you have not previously installed Smart View, please refer to Question 2 above. If Smart View has been installed, please refer to the attached support memo for instructions on how to enable / disable the Smart View […]